Refund policy

RETURN POLICY

Last updated: September 20, 2026

ALL SALES ARE FINAL

Because Archive Mercantile offers vintage, pre-owned, consigned, and often one-of-a-kind merchandise, all sales are final. We do not accept returns or exchanges for change of mind, fit, color preference, minor age-related wear, or failure to review an item’s description, measurements, photographs, or condition information before purchasing.

VINTAGE AND PRE-OWNED CONDITION

Vintage and pre-owned items are not new and may show signs of age, use, wear, repair, fading, patina, or other imperfections. We make every reasonable effort to photograph and describe each item accurately, including known flaws and notable condition details.

Normal age-related wear, disclosed flaws, minor imperfections, variations in color caused by lighting or screen settings, and differences in fit based on personal preference are not considered defects.

Customers are responsible for reviewing all photographs, measurements, materials, condition notes, and fulfillment information before placing an order. For clothing, we strongly recommend comparing the listed garment measurements with a similar item that already fits you well.

DAMAGED, INCORRECT, OR MATERIALLY MISREPRESENTED ORDERS

Please contact us within 48 hours of delivery if:

  • Your order arrives damaged;

  • You receive an item different from the item you ordered; or

  • The item differs materially from its listing because of a significant error or an undisclosed major condition issue.

Email hello@shoparchivemercantile.com with:

  • Your name and order number;

  • A description of the issue;

  • Clear photographs of the item;

  • Photographs of the exterior and interior packaging if the item arrived damaged; and

  • A photograph of the shipping label when applicable.

Please retain the item and all original packaging while your claim is being reviewed. Do not return an item without authorization from Archive Mercantile.

APPROVED RESOLUTIONS

If a claim is approved, Archive Mercantile may offer an appropriate resolution, including a refund, partial refund, repair contribution, or return authorization, depending on the circumstances.

Because many items are one of a kind, replacement items are generally unavailable. When a return is authorized because of damage or an Archive Mercantile error, we will provide return instructions and cover reasonable return-shipping costs.

Approved refunds are issued to the original payment method. Your financial institution may require additional time to post the refund.

LOCAL PICKUP AND DELIVERY

Customers receiving an item through local pickup or local delivery should inspect it at handoff. Any damage or material discrepancy should be reported immediately. Issues that could reasonably have been identified during the handoff may not qualify for a later claim.

ORDER CANCELLATIONS

If you need to request an order cancellation, contact us immediately at hello@shoparchivemercantile.com. Cancellation requests are not guaranteed once an order has entered processing, been packed, or been transferred for shipment or delivery.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

QUESTIONS

For questions about an item before purchasing or about this policy, contact:

Archive Mercantile LLC
hello@shoparchivemercantile.com