Shipping policy

SHIPPING AND FULFILLMENT POLICY

Last updated: September 20, 2026

ORDER PROCESSING

Orders eligible for standard shipping are generally processed within 3–5 business days. Business days do not include weekends or federal holidays.

Processing time refers to the time required to prepare and package an order. It does not include the carrier’s transit time after the package has been accepted by the carrier.

During launches, holidays, severe weather, or unusually high order volume, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

SHIPPING AVAILABILITY

Archive Mercantile currently ships eligible merchandise within the United States.

Not every item is eligible for standard shipping. Large, unusually heavy, fragile, or furniture items may be restricted to local pickup or quoted local delivery. The available fulfillment options will be identified in the product listing or during the ordering process.

SHIPPING RATES

Shipping charges are calculated or displayed during checkout when standard shipping is available. Any special freight, oversized-item, or separately arranged delivery charge will be disclosed before the customer agrees to the service.

DELIVERY ESTIMATES

Any delivery date shown at checkout or provided by a carrier is an estimate, not a guarantee. Archive Mercantile is not responsible for carrier delays, weather disruptions, service interruptions, or other circumstances outside our reasonable control.

TRACKING

When tracking is available, tracking information will be sent to the email address provided with the order after the shipping label is created. Tracking activity may take time to appear after the package is transferred to the carrier.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Please contact hello@shoparchivemercantile.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier. Additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

LOST OR DELAYED PACKAGES

If tracking shows no movement for an extended period or a package appears to be lost, contact us at hello@shoparchivemercantile.com. We will assist with available carrier inquiries or claims.

If tracking indicates that a package was delivered but you cannot locate it, first check the delivery area, other household members, neighbors, and any building management or mailroom. Then contact the carrier and notify Archive Mercantile so we can assist where reasonably possible.

SHIPPING DAMAGE

If an order arrives damaged, contact hello@shoparchivemercantile.com within 48 hours of delivery. Include the order number and clear photographs of:

The damaged item;
The exterior packaging;
The interior packaging and packing materials; and
The shipping label.

Keep the item and all packaging while the claim is reviewed. Additional information appears in our Return Policy.

LOCAL PICKUP

After local pickup has been formally activated, eligible items may be collected by appointment in the Powhatan, Virginia area. The exact pickup instructions will be provided directly to the customer after the appointment is confirmed and will not be publicly displayed.

Please do not travel to the pickup location without a confirmed appointment. Customers are responsible for bringing an appropriately sized vehicle, protective materials, and sufficient assistance to safely load their purchases.

LOCAL DELIVERY

Quoted local delivery may be available for eligible furniture and oversized merchandise within the approved service area. Availability and pricing depend on the item’s size, delivery address, access conditions, scheduling, and required assistance.

A delivery request is not confirmed until Archive Mercantile has approved the details and the customer has accepted any applicable delivery charge.

Customers must disclose stairs, elevators, narrow entrances, restricted parking, difficult access, or other relevant conditions before delivery is confirmed. Unless expressly agreed in writing, local delivery does not include assembly, installation, wall mounting, rearranging existing furniture, or removal of old merchandise.

Local pickup and delivery will not be offered until applicable zoning and operational approvals are confirmed.

SUSTAINABLE PACKAGING

When appropriate and safe for the merchandise, Archive Mercantile may reuse clean shipping boxes or packing materials to reduce unnecessary waste.

QUESTIONS

For shipping, pickup, or delivery questions, contact:

Archive Mercantile LLC
hello@shoparchivemercantile.com